Refund policy

RETURN POLICY

Hydralift (Innovative RV Tech) wants you to be fully satisfied with your purchase.

  • All returns must be made within 10 days of purchase.
  • Items must be in original, unopened packaging and in new, unused condition.
  • Restocking fees apply to non-inventory or special order items.
  • Credit, repair, or exchange will be issued upon Hydralift's inspection and approval.

How to Return an Item

1.     Request a Return Goods Authorization (RGA) Number

    • Email info@hydralift-usa.com include your order number and part number.
    • This helps speed up processing.

2.     Return Shipping Costs

    • Customers are responsible for return shipping.
    • Returns without an RGA number or sent "shipping collect" will not be accepted.
    • All returns must be shipped freight prepaid.

3.     Send Returns To:
Hydralift
155 N Solano
Blythe, California 92225

Refunds

  • Once we receive and inspect your return, we will notify you of approval or denial.
  • If approved, refunds will be processed to your original payment method within 10 business days.
  • Please note: It may take additional time for your bank or credit card company to process and post the refund.
  • If more than 15 business days have passed since your return was approved and you have not received a refund, please contact us at info@hydralift-usa.com.

ORDER DISCREPANCY POLICY

Please inspect your order upon delivery and contact us immediately if:
✅ The item is defective
✅ The item is damaged
✅ You received the wrong item

  • If there is an issue with your order, notify us within five (5) days of receipt.
  • Claims for shortages or incorrect items must be emailed to info@hydralift-usa.com within 5 days, including:
    • Order number
    • Photos of the product & packaging

The Return Policy applies to all order discrepancies.

CANCELLATION POLICY

  • Orders may be canceled without fees if the item has not yet shipped.
  • If the item has already shipped, the customer is responsible for all shipping charges.
  • Special order (non-stock) items may be subject to a restocking fee based on manufacturer policy.

No Credit Will Be Issued For:

  • Returns out of warranty (expired or void)
  • Returns without an RGA number
  • Invalid or non-current part numbers
  • Special order items
  • Non-Hydralift products (items made by other manufacturers)

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification.

  • Items must be unopened, in new, resalable condition, with tags, and in original packaging.
  • A receipt or proof of purchase is required.
  • Customers are responsible for return shipping costs.
  • All returns must be shipped freight prepaid